Terms of service

Last updated: 7 October 2026

These terms apply when you use Lidora, a CRM service provided by NexGen Rank ("we", "us"), Office 9, Street 1, Badami Bagh Khokhar Road, Badami Bagh, Lahore 05412, Pakistan. By using Lidora you agree to them. If you have a separate written agreement with us, that agreement takes priority.

1. The service

Lidora lets businesses collect and manage leads, message customers, take bookings and track sales. Features may change and improve over time.

2. Your account

• Keep your login details safe and tell us if you think someone else has used them.
• You are responsible for what happens in your account, including what your team does.
• You must give us accurate information.

3. Your data

The leads and customer information you put into Lidora belong to you. You can export them at any time. You are responsible for having the right to collect and contact the people in your CRM, and for following the marketing and privacy laws that apply to you, such as getting consent before sending marketing messages and honouring requests to stop.

4. Acceptable use

Do not use Lidora to send spam, to harass anyone, to break the law, or to try to get into other accounts or our systems. Messaging services such as WhatsApp and Twilio have their own rules, which you must also follow.

5. Payment

Prices are agreed with you before you start. Payments are due on the dates we agree. If a payment is late, we may pause your account after giving you notice; your data is kept safe while it is paused.

6. Availability

We work hard to keep Lidora running and backed up, but we cannot promise it will always be available or free of errors. Planned updates are installed with care, and usually without downtime.

7. Liability

As far as the law allows, we are not responsible for indirect losses, such as lost profits or lost business, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

8. Ending the service

You can stop using Lidora at any time by telling us. We may end or suspend the service if these terms are seriously broken. Before an account is closed, you can download your data.

9. Changes and contact

We may update these terms and will tell customers about important changes. Questions: hello@lidoracrm.com.