Refund policy

Last updated: 8 October 2026

This policy explains when you can get your money back for Lidora, a CRM service provided by NexGen Rank ("we", "us"). It is part of our terms of service.

1. Try it free first

The Starter plan comes with a 7-day free trial. You don't need a card to start, and nothing is charged during the trial. If you don't choose a plan, the trial simply ends.

2. 14-day money-back guarantee

If Lidora isn't right for you, ask for a refund within 14 days of your first payment for a plan, and we'll refund that payment in full. This applies to monthly and yearly plans. You don't need to give a reason.

3. After 14 days

• Monthly plans: payments aren't refunded, but you can cancel at any time. You keep using Lidora until the end of the month you've paid for, and you won't be charged again.
• Yearly plans: payments aren't refunded for the rest of the year. You can cancel at any time so that the plan doesn't renew, and you keep using Lidora until the end of the year you've paid for.
• Renewals: if you forgot to cancel and your plan renewed, tell us within 7 days of the renewal. If you haven't used Lidora since it renewed, we'll refund that renewal.

4. Done-for-you setup

If you cancel a done-for-you setup before we start the work, we refund it in full. Once the setup work has started, it isn't refundable, because the time has already been spent on your CRM.

5. Mistakes

If you were charged twice, charged the wrong amount, or charged after you cancelled, we'll refund the extra amount in full, whenever you notice it.

6. How to ask for a refund

Email hello@lidoracrm.com from the email address on your account, with the date of the payment. We reply within 2 working days. Approved refunds go back to the card or payment method you used, and usually arrive within 5 to 10 working days, depending on your bank.

Payments for Lidora are processed by our payment partner, which acts as the seller (the "merchant of record") and whose name appears on your receipt. You can also ask for a refund through the link on your receipt.

7. Your legal rights

Nothing in this policy takes away any rights you have under the consumer law where you live.

8. Contact

NexGen Rank, Office 9, Street 1, Badami Bagh Khokhar Road, Badami Bagh, Lahore 05412, Pakistan. Email: hello@lidoracrm.com. WhatsApp: +92 320 4430153.