For kitchen & bathroom fitters
The CRM for kitchen and bathroom fitters that fills your fitting diary
Kitchens and bathrooms are big decisions, and customers talk to a few fitters first. Lidora is a CRM for kitchen fitters and bathroom fitters that replies straight away, books the design visit, keeps photos and plans together and follows each quote through to a booked fit.
- 7 days free, no card needed
- Set up for kitchens and bathrooms
- One price for your whole team
In short
Lidora is a CRM for kitchen fitters and bathroom fitters in the UK. It brings kitchen, bathroom, wet room and en-suite enquiries into one list, replies straight away by WhatsApp, text or email, lets customers book a design visit online, stores photos and plans with each customer and tracks every quote until it’s booked. Plans start at £39 a month, with a 7-day free trial.
What to look for in a CRM for kitchen fitters
- Design or measure visits customers can book themselves, evenings included.
- Photos and plans with each customer: room photos, layouts and unit lists.
- Quote values, because a £10,000 kitchen deserves a follow-up.
- Fit-only and supply-and-fit jobs told apart from the first message.
- Polite follow-ups while couples decide, without you having to remember.
- Reports showing whether your showroom, website or ads bring the best jobs.
Sound familiar?
Great fits, lost enquiries
Customers often get three quotes. The fitter who replies first and stays in touch tends to win.
Enquiries while you're fitting
You're mid-install, can't take calls, and the enquiry has gone cold by the evening.
Photos and plans in five places
Layouts by email, photos in WhatsApp, measurements in a notebook.
Design visits that slip
Back-and-forth messages to find a time, then the customer forgets.
Quotes without a follow-up
You price a bathroom, send it, and never find out what happened.
Your pipeline
Every kitchen and bathroom from enquiry to fit
See every job at a glance: new enquiries, design visits, quotes and booked fits, with the value of each quote. Drag customers along as they decide, and record why you win or lose.
- Quote values and win rate
- Supply-and-fit or fit-only in the notes
- Photos, plans and files with each customer
- Shared between your fitters and office
Instant replies
Reply in seconds while you're on a fit
Lidora sends a friendly reply the moment someone enquires, by WhatsApp, text or email, and asks for photos of the room. Follow-ups keep going until they reply, and stop as soon as they do.
- First reply in your name
- Email follow-ups on every plan
- Automatic WhatsApp and texts on Growth and Pro
- Quotes chased automatically after a few days
Design visits
Design and measure visits, booked online
Share your booking link and let customers choose a design visit, including evenings or Saturdays if you offer them. They get a confirmation and a reminder, and the visit lands in your calendar.
- Evening and weekend slots if you want them
- Reminders so the customer is in
- Customers can move their own visit
- One calendar for designers and fitters
New in Lidora
More ways Lidora wins you kitchen and bathroom fits
Lidora keeps adding the things kitchen and bathroom fitters asked for.
Missed calls texted back
Can't answer? The caller gets a text from your business within seconds, can leave a voicemail and becomes a lead (Growth and Pro).
Quotes chased for you
When a quote goes out, Lidora checks in a few days later, and again, until they say yes or no.
WhatsApp from your own number
Your first reply, review and payment requests go out from your business WhatsApp number. You carry on the chat on your phone (Growth and Pro).
Google reviews on autopilot
Every won customer gets your Google review link at the right moment. See and reply to every Google review in Lidora.
Directory leads, in by themselves
Lead emails from Checkatrade, Bark, MyBuilder and others become leads with an instant reply.
Jobs you can share
Click a booking to change it, print a job sheet or send the details to your team on WhatsApp.
Ready-made for you
Set up for kitchens and bathrooms from day one
Choose “Trades & home services” when you sign up. The stages, questions and messages suit fitters, and you can rename stages to match how you work, for example “Design visit booked”.
Questions on your enquiry form
- How urgent?
- Property type
- Homeowner?
- Job details (supply and fit, or fit only)
- Access and parking notes
- Interested in finance?
Add services like kitchen fitting, bathroom refit, wet room, en-suite and worktops to see which bring in the most work.
Your stages
- New enquiry
- Contacted
- Design visit booked
- Quote sent
- Job won
First message, sent for you
Hi Rachel, thanks for your enquiry about fitting your new kitchen. Chris will call you shortly to book a free design visit. Feel free to send photos of the room here.
Booking form: Free design visit
How it works
Ready for your next enquiry
Start your free trial
Sign up and choose “Trades & home services”. Rename stages to match your process.
Connect your enquiries
Connect your website form with the WordPress plugin, Zapier or the API, and Facebook lead ads on Growth and Pro.
Book design visits
Customers book online, replies go out by themselves, and every quote is followed through.
An honest fit
Win the kitchen in Lidora
Lidora is the part of your business that wins the work. It works alongside the tools you already use to run the jobs.
Lidora does
- Every enquiry and design visit in one place
- Instant replies and follow-ups
- Photos, plans and notes with each customer
- Quote values and a clear pipeline
- Reports on what brings in the best jobs
- Missed calls texted back (Growth and Pro)
- Quotes chased automatically
- Google review requests after every job
Keep your other tools for
- Kitchen and bathroom design (CAD) software
- Ordering units, worktops and tiles
- Fitting schedules and job sheets
- Invoices, deposits and accounts
Use your design and accounting tools for these. Lidora gets the customer from “I’m interested” to “book us in”.
Plans
Simple prices for kitchen and bathroom fitters
Independent fitters often start on Starter. Showrooms and teams pick Growth for automatic WhatsApp, texts and Facebook lead ads.
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| Price per month | $49£39 | $99£79 | $199£159 |
| Users | 2 | 5 | Unlimited |
| Booking forms | 1 | 3 | Unlimited |
| File storage | 500 MB | 2 GB | 20 GB |
| Leads | Unlimited | Unlimited | Unlimited |
| Leads, pipeline, calendar and quotes | Yes | Yes | Yes |
| Calendar booking box: edit, print and share jobs | Yes | Yes | Yes |
| Email follow-ups after enquiries and quotes | Yes | Yes | Yes |
| Google review requests | Yes | Yes | Yes |
| See and reply to your Google reviews | Yes | Yes | Yes |
| Enquiry forms and website leads | Yes | Yes | Yes |
| Leads from Checkatrade, Bark and other emails | Yes | Yes | Yes |
| Import from CSV or Excel | Yes | Yes | Yes |
| One-tap WhatsApp and calls | Yes | Yes | Yes |
| Custom fields, templates, own logo | Yes | Yes | Yes |
| Media, reports and the monthly results email | Yes | Yes | Yes |
| Team permissions, two-step login, backups | Yes | Yes | Yes |
| Phone app with new-lead alerts | Yes | Yes | Yes |
| Automatic WhatsApp templates | No | 5 | 10 |
| Automatic WhatsApp messages a month (included) | No | 250 | 750 |
| Automatic texts through Twilio | No | Yes | Yes |
| Missed calls texted back | No | Yes | Yes |
| Website chat widget | No | Yes | Yes |
| Surveys | No | Yes | Yes |
| Google reviews widget for your website | No | Yes | Yes |
| Facebook and Instagram lead ads | No | Yes | Yes |
| Smart phone alerts ("still waiting", morning summary) | No | Yes | Yes |
| Marketing spend and cost per lead | No | Yes | Yes |
| Activity log and automatic report emails | No | Yes | Yes |
| No "Powered by Lidora" | No | No | Yes |
| Support | Email and WhatsApp | Priority, same working day | |
| Setup help | Guides | 30-minute setup call | 1-hour setup and training call |
| Setup fee | None | None | None |
| Free trial | 7 days | Upgrade from the trial | Upgrade from the trial |
FAQ
Questions kitchen and bathroom fitters ask
What is the best CRM for kitchen fitters?
The best CRM for kitchen fitters makes it easy to answer enquiries quickly, book design visits and follow up quotes. Lidora does all three, works on your phone and costs from £39 a month for the whole business.
Is it good for bathroom fitters too?
Yes. Lidora works the same way for bathrooms, wet rooms and en-suites. Add them as services and see which brings the most work.
Can I keep plans and photos for each job?
Yes. Every customer has a Media area for photos and files, with 500 MB on Starter, 2 GB on Growth and 20 GB on Pro.
Can it work for a showroom?
Yes. Showroom enquiries, website forms and ad leads all arrive in one list, and Growth (5 users) or Pro (unlimited users) let your whole team share it.
Does Lidora do kitchen design or ordering?
No. Lidora handles enquiries, follow-ups, visits and quotes. Keep your design software and supplier accounts for planning and ordering.
How much does it cost?
Starter is £39 a month, Growth £79 and Pro £159, for the whole business. No setup fee, no contract, and a 7-day free trial without a card. Prices exclude VAT.
Can you build my website and do my SEO as well?
Yes. Our team at NexGen Rank offers one complete package for kitchen and bathroom fitters: a website, full local SEO, your Google Business Profile and Lidora, all set up for you. See what's included or book a free call.
Done for you
Want more kitchen and bathroom fits, not just a CRM?
Our team at NexGen Rank can build your website, do your local SEO, look after your Google Business Profile and set up Lidora for you. One package for kitchen and bathroom fitters, one team, more enquiries.
A website that wins jobs
Fast, mobile-first, written for your trade and your area, with enquiry and booking forms built in.
Full SEO
Local SEO every month: the pages, keywords and links that put you in front of people searching near you.
Google Business Profile
Set up, optimised and kept active with posts, photos and review requests.
Lidora CRM, set up for you
Every enquiry answered in seconds, followed up and booked in. We set it all up and train your team.
One complete package from NexGen Rank, the team behind Lidora. We talk through what you need on a free call first. The package is arranged and invoiced by NexGen Rank, separately from a Lidora plan.
Turn more design visits into booked fits
Try Lidora free for 7 days. No card needed.